Terms and Conditions

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Terms and Conditions

Last updated: April 10, 2026

Welcome to PetMartHub. These Terms and Conditions govern your use of our website, products, services, and any purchases made through our platform. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. About PetMartHub

PetMartHub provides pet-related products, supplies, and information, and may also offer puppies for sale or reservation. We aim to provide accurate information, quality service, and a safe shopping experience for our customers.

2. Acceptance of Terms

By using this website, placing an order, contacting us, or otherwise interacting with our services, you confirm that you are at least the age of majority in your jurisdiction or are using the site with proper permission and supervision where required by law.

You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions.

3. Products and Services

We make every effort to display our products, puppies, descriptions, pricing, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, pricing, stock levels, or other content on the website will always be complete, current, or error-free.

We reserve the right to:

modify or discontinue products or services at any time
limit quantities available for sale
refuse or cancel orders where necessary
correct pricing, listing, or content errors without prior notice

4. Puppy Listings and Availability

Puppies displayed on our website are subject to availability. Listing a puppy on the website does not guarantee that the puppy remains available at all times. Availability may change due to reservation, deposit, sale, or other circumstances.

We reserve the right to:

update or remove puppy listings
refuse a sale or reservation where we believe it is not appropriate
request additional information before completing a puppy sale
cancel a reservation if required by health, safety, legal, or operational reasons

Customers are responsible for confirming all details before finalizing a purchase or reservation.

5. Pricing and Payments

All prices listed on the website are subject to change without notice. We reserve the right to correct any errors in pricing, product information, or availability.

By placing an order, you agree to provide current, complete, and accurate billing and payment information. Orders may be declined or canceled if payment cannot be processed, if fraud is suspected, or if incorrect information is provided.

Additional charges such as taxes, shipping fees, delivery costs, or other applicable charges may be added during checkout where relevant.

6. Orders and Order Acceptance

Your order does not become final until it has been reviewed and accepted by PetMartHub. We may refuse, limit, or cancel any order at our discretion, including but not limited to cases involving:

product unavailability
pricing or listing errors
suspected fraud
inaccurate billing or shipping information
violation of these Terms and Conditions

If an order is canceled after payment has been made, any eligible refund will be processed according to our applicable policies.

7. Shipping and Delivery

Shipping and delivery timelines provided on the website are estimates only and are not guaranteed unless expressly stated otherwise.

For pet supplies, delivery times may vary depending on product availability, shipping destination, carrier delays, and other circumstances outside our control.

For puppies, any delivery, transportation, handoff, or pickup arrangement is subject to additional confirmation, health considerations, location, scheduling, and applicable law.

PetMartHub is not responsible for delays caused by carriers, weather conditions, incorrect customer information, or other external circumstances beyond our reasonable control.

8. Health and Puppy Care Disclaimer

We care about the health and well-being of every puppy offered through our business. However, customers understand and agree that caring for a puppy after pickup, delivery, or transfer becomes the responsibility of the buyer.

Customers are encouraged to:

have the puppy examined by a licensed veterinarian shortly after pickup or delivery
provide proper food, shelter, supervision, and veterinary care
follow any care instructions provided

Any health guarantee, return option, or puppy-specific policy will be governed by the separate Health Guarantee / Policy page and any additional written agreement provided at the time of sale.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges for pet supplies may be accepted only in accordance with our applicable return or refund policy.

Due to the nature of puppy sales, deposits, reservations, health-related concerns, and live animal care, separate terms may apply to puppies. Customers should review all puppy-related terms, guarantees, and conditions carefully before purchase or reservation.

We reserve the right to deny returns or refunds where products have been used, damaged, altered, or do not meet return eligibility requirements.

10. Customer Responsibilities

By using our website and services, you agree:

to provide accurate information
not to misuse the website
not to engage in fraudulent, abusive, or unlawful activity
not to interfere with website security or functionality
not to use the website for unauthorized resale, scraping, copying, or harmful activity

If you purchase a puppy, you also agree to act responsibly and provide a safe, appropriate, and caring environment.

11. Intellectual Property

All content on this website, including text, graphics, images, logos, branding, design elements, and other materials, is the property of PetMartHub or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or exploit any website content without prior written permission from PetMartHub.

12. Website Use and Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may suspend, update, modify, or discontinue any part of the website at any time without notice.

We are not liable for temporary unavailability, technical issues, system errors, or interruptions caused by hosting providers, third-party tools, maintenance, or factors beyond our control.

13. Third-Party Links

Our website may include links to third-party websites, tools, or services for your convenience. We do not control and are not responsible for the content, policies, or practices of any third-party website or service.

Your use of third-party services is at your own risk and subject to their own terms and policies.

14. Limitation of Liability

To the fullest extent permitted by law, PetMartHub shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

your use of the website
your inability to use the website
any product or service purchased
delays, errors, or interruptions
unauthorized access to your information
third-party actions or services

Our total liability for any claim relating to a product or service shall not exceed the amount paid by you for the applicable product or service, to the extent permitted by law.

15. No Warranty

All products, services, website content, and materials are provided on an “as is” and “as available” basis, except where specific written guarantees apply.

We do not make warranties or representations, express or implied, regarding merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, or error-free performance, except as required by applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless PetMartHub, its owners, affiliates, employees, contractors, and service providers from and against any claims, losses, liabilities, damages, costs, and expenses arising from:

your misuse of the website
your violation of these Terms and Conditions
your breach of applicable laws
your negligence or misconduct

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which PetMartHub operates, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms and Conditions or the use of our website shall be handled in accordance with applicable law and proper legal venue.

19. Changes to These Terms

We reserve the right to update, revise, or change these Terms and Conditions at any time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.