FAQs
HELP CENTER
Frequently Asked Questions
Find clear answers about our puppies, pet supplies, orders, shipping, returns and customer support.
Browse Questions by Topic
Choose a topic or scroll down to explore every answer.
PUPPIES
Puppy Questions
Health, reservations, viewing, delivery and care information for your future companion.
SHOPPING
Orders & Pet Supplies
Answers about products, checkout, order changes and available promotions.
DELIVERY & SUPPORT
Shipping, Returns & Support
Delivery times, shipping costs, returns, tracking and ways to reach our team.
PUPPIES
Puppy Questions
Health, reservations, viewing, delivery and care information for your future companion.
Yes. Our puppies are carefully cared for and health-checked before being made available. Health information for an available puppy can be confirmed before reservation.
Puppies receive age-appropriate vaccinations and basic health care before listing or delivery. Available records and details are provided for the individual puppy.
Yes. Browse the available puppy breeds, choose a puppy and contact our team to confirm availability and reservation requirements. A reservation is only confirmed after our team approves it.
Depending on the puppy’s location and availability, a viewing or video call may be arranged. Please contact us to discuss the available options.
Pickup, local delivery and selected long-distance delivery options may be available. The method, timing and cost depend on your location and are confirmed before purchase. See our Shipping & Delivery page for more information.
Puppy transport is arranged separately from ordinary product shipping. Safe and humane handling is prioritized, and delivery details are agreed with the buyer before the puppy travels.
After receiving your puppy, you are responsible for proper feeding, shelter, supervision and veterinary care. We recommend arranging a veterinary checkup within the first few days.
SHOPPING
Orders & Pet Supplies
Answers about products, checkout, order changes and available promotions.
We offer dog supplies including food, beds, clothes, bowls, feeders, crates, grooming products, collars, leashes, health products and carriers. Explore the complete Pet Supplies collection.
Choose a product, select any required options, add it to your cart and complete checkout. After placing the order, you will receive an order confirmation using the contact information provided at checkout.
Contact us as quickly as possible. Changes or cancellations may only be possible before an order is processed or shipped. Once shipped, the order must follow the applicable Return & Refund Policy.
Yes, selected products may have temporary promotions or sale pricing. Current offers are displayed on the website when available.
Contact us within 48 hours of delivery with your order number, photos of the item and packaging, and a description of the issue so our team can review it.
DELIVERY & SUPPORT
Shipping, Returns & Support
Delivery times, shipping costs, returns, tracking and ways to reach our team.
Pet-supply orders are generally delivered within 2–5 business days for local or domestic destinations, while extended locations may take 5–10 business days. Processing, carrier and location can affect the final timing.
We currently ship to selected regions within the United States. If checkout does not support your address, please contact our team for assistance.
Shipping charges are calculated during checkout based on the delivery location, product weight and size, and the selected shipping method.
When tracking is available, the tracking information will be sent after dispatch. You can also use the Order Tracking page to check your order.
Eligible unused pet supplies in their original condition and packaging may be returned within 14 days of delivery. Exclusions apply, so please read the Return & Refund Policy before requesting a return.
Puppies are not treated as standard products and cannot be returned after pickup, delivery or transfer. Please review all puppy information and ask questions before confirming a reservation.
NEED MORE HELP?
Still Have a Question?
Our support team can help with puppies, products, orders, shipping and returns.