FAQs
Home › FAQs
FAQs
Are your puppies healthy?
Yes. All our puppies are carefully cared for and health-checked before being made available. We ensure they are in good condition and ready for a loving home.
Are the puppies vaccinated?
Our puppies receive age-appropriate vaccinations and basic health care before they are listed or delivered. Details are provided on each puppy’s page.
Can I reserve a puppy?
Yes. You can reserve a puppy by contacting us directly or placing a deposit where applicable. Availability is not guaranteed until reservation is confirmed.
Do you offer delivery for puppies?
Yes. We offer pickup, local delivery, and in some cases long-distance delivery. Delivery options depend on your location and will be discussed before finalizing your purchase.
Can I visit or see the puppy before buying?
Depending on availability and location, arrangements may be made for viewing. Please contact us to discuss available options.
What happens after I receive my puppy?
Once you receive your puppy, you are responsible for its care, including feeding, shelter, and veterinary checkups. We recommend visiting a vet within the first few days.
What types of products do you sell?
We offer a wide range of dog supplies including food, beds, toys, grooming products, and accessories to support your pet’s health and comfort.
How do I place an order?
You can place an order directly on our website by selecting your desired product, adding it to your cart, and completing the checkout process.
Can I change or cancel my order?
Orders can only be changed or canceled before they are processed or shipped. Once shipped, the order must follow our return policy.
Do you offer discounts or promotions?
We occasionally offer special deals and promotions. Keep an eye on our website or subscribe to updates to stay informed.
How long does delivery take?
Delivery for pet supplies usually takes 2–5 business days, depending on your location. Extended locations may take longer.
Do you ship nationwide?
We ship to selected areas within the United States. If your location is not supported, please contact us for assistance.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order.
How are puppies delivered safely?
Puppies are transported using safe and carefully arranged methods. We prioritize their comfort and well-being during delivery.
Can I return a product?
Yes. Eligible products can be returned within 14 days, provided they are unused and in original condition.
Can I return a puppy?
No. Puppies are not returnable once they have been delivered or picked up due to the nature of live animal care.
What if my product arrives damaged?
If your item arrives damaged, contact us within 48 hours with photos and details so we can resolve the issue.
How can I contact you?
Email Us: service@petmarthub.com
Do you offer customer support?
Yes. Our team is available to assist you with questions, orders, and general support. Feel free to reach out anytime.