Privacy Policy

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Privacy policy

Last updated: April 10, 2026

PetMartHub operates this website, including all related information, content, features, products, tools, and services, in order to provide customers with a convenient shopping experience. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information, depending on how you use our website and services:

Contact Information

This may include your:

Full name
Email address
Phone number
Billing address
Shipping address

Order and Transaction Information

This may include:

Products you view, add to cart, or purchase
Order history
Payment details
Shipping and delivery details
Returns, exchanges, or cancellations

Account Information

If you create an account, we may collect:

Username
Password
Account preferences
Saved addresses and settings

Communication Information

When you contact us, we may collect:

Your messages
Support requests
Feedback
Other information you provide through forms, email, or phone

Device and Usage Information

We may automatically collect certain technical data, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on the site
Referring website or source
General browsing activity on our site

2. How We Collect Your Information

We may collect personal information in the following ways:

Directly from you, when you place an order, fill out a form, create an account, subscribe to emails, or contact us
Automatically, through cookies, analytics tools, and similar technologies when you browse our website
From service providers, such as payment processors, shipping providers, or website tools that help us operate our business
From third parties, where permitted by law and necessary to provide our services

3. How We Use Your Information

We may use your personal information for the following purposes:

To Provide Our Services

We use your information to:

Process and fulfill orders
Deliver products
Communicate about purchases
Manage accounts
Respond to inquiries
Provide customer support

To Improve Our Website and Services

We may use information to:

Understand how visitors use our website
Improve website performance and user experience
Personalize content and product recommendations
Improve our products, listings, and services

For Marketing and Promotions

We may use your information to:

Send promotional emails
Share updates, offers, and announcements
Inform you about products, puppies, and services that may interest you

You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

For Security and Fraud Prevention

We may use your information to:

Verify transactions
Prevent fraud or misuse
Protect our website, customers, and business
Maintain secure checkout and account access

For Legal Compliance

We may use your information where necessary to:

Comply with applicable laws
Respond to lawful requests
Resolve disputes
Enforce our policies and terms

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with trusted third parties when necessary to operate our business and provide services.

These may include:

Payment processors
Shipping and delivery providers
Website hosting and technical support providers
Email and communication service providers
Analytics and marketing service providers
Legal or regulatory authorities where required by law

We may also disclose information:

To protect our rights, property, and safety
In connection with a business transfer, merger, sale, or restructuring
When you direct us to share information with a third party

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use the site.

Cookies may help us:

Keep items in your cart
Recognize returning visitors
Analyze traffic and site performance
Improve advertising and marketing efforts

You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children without appropriate legal basis or parental involvement where required by law. If you believe a child has provided us with personal information, please contact us so we can review and remove the information if necessary.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, or loss. However, no online transmission or storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security.

We encourage you to use secure passwords and avoid sharing your login details with others.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our policies

When information is no longer needed, we will delete it or securely store it in accordance with applicable law.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Opt out of certain marketing communications

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

11. International Transfers

If you access our website from outside the country where our business operations or service providers are located, your information may be transferred to, stored, and processed in other countries. By using our website, you understand that your information may be processed outside your country of residence, subject to applicable legal protections.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last updated” date.