At PetMartHub, we are committed to providing reliable, safe, and timely delivery for both pet supplies and puppies. This policy outlines how orders are processed, shipped, and delivered.

🛒 1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed on weekends or public holidays
• You will receive a confirmation once your order is successfully placed
• A tracking number (if applicable) will be provided once your order is shipped

📦 2. Shipping for Pet Supplies

🚚 Delivery Time

Estimated delivery time for pet supplies:

• Local / Domestic Orders: 2–5 business days
• Extended Locations: 5–10 business days

Delivery times may vary depending on your location and shipping carrier.

💰 Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location
• Product weight and size
• Shipping method selected

Occasionally, we may offer free shipping promotions on selected items or orders.

📍 Shipping Areas

We currently ship to selected regions within the United States.
If your location is not supported at checkout, please contact us for assistance.

🐶 3. Puppy Delivery

Because puppies require special care, delivery is handled differently from standard products.

🏡 Pickup Option

Customers may arrange to pick up their puppy directly, where applicable.

🚗 Local Delivery

We may offer local delivery depending on your location.
Delivery details, timing, and cost will be discussed and confirmed before finalizing your purchase.

✈️ Long-Distance Delivery

For customers outside our local area:

• Delivery arrangements will be made on a case-by-case basis
• Safe and humane transport options will be prioritized
• Delivery timelines depend on logistics, weather, and availability

🩺 Safety & Care

We ensure that every puppy is:

• Health-checked before transfer
• Properly prepared for travel
• Handled with care throughout the delivery process

⚠️ 4. Delivery Conditions

Please ensure:

• Your shipping address is accurate and complete
• Someone is available to receive the delivery
• You respond promptly to delivery communications

Failure to meet these conditions may result in delays or additional charges.

🚫 5. Delays

While we aim to deliver on time, delays may occur due to:

• Weather conditions
• Carrier delays
• High demand periods
• Incorrect customer information

PetMartHub is not responsible for delays caused by external factors beyond our control.

📦 6. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery
• Provide photos and order details

We will review the issue and provide a suitable resolution.

📩 7. Tracking Your Order

Once your order is shipped, you will receive:

• A tracking number (if applicable)
• Updates on delivery status

📍 8. Contact Us

If you have any questions about shipping or delivery, please contact us:

PetMartHub
📍 9125 REHCO RD, SAN DIEGO, CA 92121
📧 service@petmarthub.com
📞 +1 (386) 255-1066