DELIVERY INFORMATION

Shipping & Delivery

Clear information about processing, pet-supply shipping, puppy delivery, tracking and delivery support.

ESTIMATED TIMEFRAMES

Delivery at a Glance

These estimates may vary depending on destination, availability, carriers, logistics and weather.

ORDER PROCESSING

1–3

business days after payment is confirmed

LOCAL / DOMESTIC

2–5

estimated business days for pet supplies

EXTENDED LOCATIONS

5–10

estimated business days for pet supplies

Our Delivery Commitment

At PetMartHub, we are committed to providing reliable, safe, and timely delivery for both pet supplies and puppies. This policy outlines how orders are processed, shipped, and delivered.

SECTION 1

Order Processing

Before Your Order Ships

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays
You will receive a confirmation once your order is successfully placed
A tracking number, when applicable, will be provided once your order is shipped

SECTION 2

Shipping for Pet Supplies

Delivery timing and fees for beds, food, grooming products, accessories and other pet supplies.

Delivery Time

Estimated delivery time for pet supplies:

Local / Domestic Orders: 2–5 business days
Extended Locations: 5–10 business days

Delivery times may vary depending on your location and shipping carrier.

Shipping Costs

Shipping fees are calculated at checkout based on:

Delivery location
Product weight and size
Shipping method selected

Occasionally, we may offer free shipping promotions on selected items or orders.

Shipping Areas

We currently ship to selected regions within the United States.

If your location is not supported at checkout, please contact us for assistance.

SECTION 3

Puppy Delivery

Because puppies require special care, their delivery is handled differently from standard product shipping.

Pickup Option

Customers may arrange to pick up their puppy directly, where applicable.

Local Delivery

We may offer local delivery depending on your location.

Delivery details, timing, and cost will be discussed and confirmed before finalizing your purchase.

Long-Distance Delivery

For customers outside our local area:

Delivery arrangements will be made on a case-by-case basis
Safe and humane transport options will be prioritized
Delivery timelines depend on logistics, weather, and availability

Safety & Care

We ensure that every puppy is:

Health-checked before transfer
Properly prepared for travel
Handled with care throughout the delivery process

SECTIONS 4–7

Delivery Conditions & Support

Important responsibilities, possible delays, damaged items and order tracking.

4. Delivery Conditions

Please ensure:

Your shipping address is accurate and complete
Someone is available to receive the delivery
You respond promptly to delivery communications

Failure to meet these conditions may result in delays or additional charges.

5. Delays

While we aim to deliver on time, delays may occur due to:

Weather conditions
Carrier delays
High demand periods
Incorrect customer information

PetMartHub is not responsible for delays caused by external factors beyond our control.

6. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery
Provide photos and order details

We will review the issue and provide a suitable resolution.

Report a delivery issue

7. Tracking Your Order

Once your order is shipped, you will receive:

A tracking number, when applicable
Updates on delivery status

Use our Order Tracking page to check your shipment.

Shipping & Delivery